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Employment Opportunities

Per Diem Shelter Support 

Summary of Position: Sojourner House, Inc. is a 24-hour homeless shelter for families transitioning to permanent housing. Families are referred from the Department of Housing and Community Development (DHCD) and are provided with supportive services that strengthen the family unit and prepare them to become self-sufficient. This position is supervised by the Assistant Program Manager.

Responsibilities:

  • Responsible for the safety and security of the shelter and guests.

  • Conduct routine ‘Rounds’ while ensuring guests complete daily chores.

  • Answer phone and greet visitors.

  • Ensure the front office is cleaned and organized.

  • Maintain a safe and supportive environment.

  • Communicate effectively and enforce policies and procedures.

  • Maintain a level of professionalism and personal boundaries when interacting with shelter guests and visitors.

  • Mediate and deescalate conflicts with guests.

  • Submit incident reports.

  • Implement emergency procedures and have a continued awareness of situations that may have the potential to escalate.

  • Attend internal meetings and required trainings.

  • Record and document all pertinent guest and shelter-related information.

Qualifications:

  • Excellent written and verbal skills

  • Excellent organizational skills and the ability to multitask.

  • Experience (1-2 years) working in the Human Services field.

  • Punctual and reliable.

  • Spanish bilingual skills are a plus.

  • Must be a team player, take initiative, and have a sense of humor.

Physical Requirements:

  • Must be able to climb stairs

  • Lift up to 20lbs.

  • Other duties as assigned and essential in fulfilling the role of Shelter Support.

Work Location:

  • In Office

Applying

Please email a resume and cover letter to Shemployment@sojournerhouseboston.org.

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