Summary of Position: This position is considered Relief and the applicant must have a flexible schedule and be available to work various shifts. This position is supervised by the Senior Program Coordinator.

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Responsibilities:

• Responsible for the safety and security of guests and the shelter.

• Communicate and enforce policies and procedures.

• Answer phone, and greet visitors and community partners.

• Ensure the front office is cleaned and organized.

• Monitor and inspect daily chores.

• Maintain a high level of professionalism and personal boundaries when interacting with the shelter guests.

• Mediate and de-escalate conflicts when they arise.

• Submit incident reports and verbally articulate and enforce policies and procedures.

• Implement emergency procedures and have a continued awareness of situations that may have the potential to escalate

• Attend internal meetings and required trainings.

• Record and document all pertinent guests and shelter related information.​

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Qualifications:

• Excellent written and verbal skills.

• Attention to detail.

• Excellent organizational skills and the ability to multi-task.

• Punctual and reliable.

• Experience (1-2 years) working in the Human Services field.

• Bilingual skills a plus.

• Must be a team player, take initiative, and have a sense of humor. ​

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Physical Requirements: Standing, sitting, bending, climbing, carrying, walking

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Email resumes to shemployment@sojournerhouseboston.org. In the subject line
include “Relief Position.”